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  • There’s an Ape for That

    March 09, 2012
    As a businessperson, you owe it to yourself to do your best to keep up. That doesn’t mean buying every new device and installing new software every other day. But it does mean trying new programs and occasionally taking the plunge with new hardware.
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  • Learning and Doing Are Part of the Same Process

    February 24, 2012
    Learning is a life-long process. Learning and changing, even in the self-storage industry, often involve technology, especially in the fast-paced 24/7 information-packed world we live in. And while learning new technology can be frustrating and challenging, it can also be very rewarding.
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  • Word of Mouth Still Reigns Supreme

    February 17, 2012
    Word of mouth still makes a big difference in marketing self storage.
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  • Can Customer Service be a Form of Marketing?

    February 10, 2012
    Customer service be one of the best forms of marketing. Typically, you think of marketing as a specific effort that you make, and then you look for the desired results. An example would be going throughout your area, and placing door hangers on apartments and homes, and then waiting to see if you get any nibbles. However, customer service as marketing works differently. It’s more of a passive, but ongoing approach.
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  • The Importance of Being Flexible (aka Bending Over Backwards for Your Customers)

    February 06, 2012
    Two events occurred recently that made me stop and consider how important flexibility is when responding to customers’ concerns.
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  • Living in the Digital World

    January 27, 2012
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  • TSSA Donates $125,000 to the Shriners Hospital for Children in Galveston

    January 24, 2012
    TSSA presented the Shriners Childrens Burn Hospital in Galveston with $125,000 in a heart-warming visit and tour of the facilities.
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  • Empowerment

    January 13, 2012
    I am wondering how many of you self-storage facility owners out there are empowering your managers to make decisions and grow in your company. You will likely be surprised at how much this can help you, as an owner, empower yourself too.
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  • ’Tis the Season for Filling Your Customers' Needs

    December 23, 2011
    This time of year we all find ourselves very busy. Have you ever just sat in the parking lot of Wal-Mart this time of year? I found myself doing that the other day, watching people who appeared to be pre-programmed robots.
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  • Having a Written Plan Can Keep You on Track

    December 16, 2011
    I’m usually very organized with things relating to work or my business. I absolutely believe in having a marketing plan, a marketing calendar and having a schedule for important events. Except that I’m a miserable failure at applying those same principles to my personal life.
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  • Don't Wait Until They Have a Boo-Boo!

    December 08, 2011
    Don't just "show them the love" when they're ticked off about something! A constant supply can work wonders.
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  • Using the TSSA Consumer Guide as a Marketing Tool

    December 02, 2011
    The TSSA Consumer Guide is an inexpensive, yet professional brochure with many uses.
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  • Can You Learn Anything From Country Star Kenny Chesney About Increasing Your Bottom Line?

    November 25, 2011
    Can You Learn Anything From Country Star Kenny Chesney About Increasing Your Bottom Line?You bet. So what do Kenny Chesney and successful self-storage operations have in common? At first glance, nothing. But upon closer inspection, they do both share some important traits: genius in marketing, and their ability to promote themselves and connect with their “customers.” (Or in Chesney’s case, fans).
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  • Great Expectations

    November 18, 2011
    I’ve been on a high since the TSSA Annual Convention ended. Maybe it was just me but the mood was contagious. I should’ve known it would be a great convention after all it was our 25th anniversary, and who doesn’t love a good excuse to throw a party? Of course the education sessions were top-notch and the planning was meticulous, but it’s the attendees that determine whether an event is successful.
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  • It’s All About Me (Not Really!)

    November 09, 2011
    Sure, we call get a little self-centered sometimes. But at the TSSA office, we always remind ourselves who it's really all about!
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  • A Self-Storage Developer's Kit

    October 28, 2011
    It’s not uncommon for TSSA staff to receive inquiries from folks interested in developing a self-storage facility. The number of calls and e-mails we receive varies depending on how the national economy is faring. Though 2011 had its ups and downs, at TSSA we have seen an increase in our “Developer” members over the past year, and we think they’ll find the It’s not uncommon for TSSA staff to receive inquiries from folks interested in developing a self-storage facility. The number of calls and e-mails we receive varies depending on how the national economy is faring. Though 2011 had its ups and downs, at TSSA we have seen an increase in our “Developer” members over the past year, and we think they’ll find this issue of November/December 2011 issue of Self-Storage News very helpful.
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  • Need I Say More?

    October 03, 2011
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  • Don't Miss the Celebration

    September 30, 2011
    As we hit 25 years, the success of our members is undeniable­—more than ever, you are engaged and involved in the association, and you help to shape the future of self storage in Texas.
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  • Exciting Times for Self Storage

    September 16, 2011
    These are exciting times for self storage. TSSA reaches a milestone and self storage goes main stream with YouTube series, television shows and designer events.
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  • Member Engagement: Jump in with Both Feet...or Just Dip One Toe

    September 06, 2011
    Engage in your self-storage association in any way that works for you.
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